--- title: "Top Customer Experience Keynote Speakers 2026 | LSB" description: "Discover the top customer experience keynote speakers helping leaders build loyalty, service culture and AI-ready CX." url: "https://londonspeakerbureau.com/top-customer-experience-keynote-speakers/" language: "en-GB" updated: "2026-10-20" --- # Top Customer Experience Keynote Speakers October 20, 2026 **AI has changed how businesses serve customers. It has also changed the customer itself.** **Modern buyers research differently, compare differently and expect more. Increasingly, they use AI to decide what to buy, who to trust and where to spend their time. They are more informed, and a lot less patient. Loyalty is harder won, and easier lost.** [Forrester](https://www.forrester.com/press-newsroom/customer-experience-leaders-crush-laggards-on-revenue-growth/) research has found that customer experience leaders grow revenue several times faster than laggards. The businesses winning today are the ones that have stopped treating customer experience (CX) as a department, and started treating it as a strategy. London Speaker Bureau represents leading customer experience keynote speakers and advisors, from the executives who have run service cultures at global brands to the thinkers shaping where CX goes next. Each brings a distinct lens, from consumer psychology to frontline service culture to the technology rewriting the rules. Together, they have advised and led some of the world’s best-known brands, from **IKEA** and **Cirque du Soleil** to **Disney**, **Mastercard** and **John Lewis**. Here are the customer experience keynote speakers every customer-focused leader should have on their radar. [Contact us](https://londonspeakerbureau.com/talk-to-us.md) to book one of these sought-after speakers for your next event. - [Jesper Brodin](https://londonspeakerbureau.com/speaker-profile/jesper-brodin.md) — Chair of The Earthshot Prize, Former CEO of Ingka Group (IKEA) and Global Sustainability Leader Jesper Brodin led IKEA through Covid, navigating a temporary 75% loss of turnover and coming out the other side with 45% online growth. It was a masterclass in customer-first leadership under real pressure. Named one of TIME's 100 most influential people in 2024, he spent more than 30 years at IKEA, including eight as CEO of Ingka Group, and shows how to keep customers at the heart of a global business when everything else is changing. - [Steven Van Belleghem](https://londonspeakerbureau.com/speaker-profile/steven-van-belleghem.md) — Customer Experience in the Digital World Steven Van Belleghem is one of the most cited voices in global customer experience, helping organisations put the customer at the centre of everything they do. He is the author of six bestselling books, including one named Forbes' #1 must-read business book. He has advised brands including Disney, Mastercard, Mercedes and Heineken, and shows leaders how to build customer-centric organisations that stay ahead of rising expectations. - [Nancy Rademaker](https://londonspeakerbureau.com/speaker-profile/nancy-rademaker.md) — Expert in Customer Centricity, Digital Transformation, Technology & Culture Nancy Rademaker tracks how technology is reshaping customer and employee behaviour, drawing on more than 25 years of experience in IT. She takes business leaders to innovation hubs such as Silicon Valley and China to see the latest disruptive business models first-hand. Her keynotes help leaders future-proof their customer experience strategy, finding the sweet spot between high tech and high touch. - [Sahar Hashemi OBE](https://londonspeakerbureau.com/speaker-profile/sahar-hashemi-obe.md) — Entrepreneur and Thought Leader, Bestselling Author, Founder of Coffee Republic and Co-Founder Buy Women Built Sahar Hashemi co-founded Coffee Republic, the UK's first US-style coffee chain, helping turn a nation of tea drinkers into coffee lovers. She has since built Buy Women Built into a movement of more than 2,000 women-built businesses. Her story is proof that customer obsession creates category-defining businesses, and that entrepreneurial energy keeps companies connected to the people they serve. - [Jon Lakefish](https://londonspeakerbureau.com/speaker-profile/jon-lakefish.md) — Founder at Lakefish Group, award-winning speaker with a Branding, Marketing, Data, AI career spanning over 20 years Jon Lakefish is a branding and marketing leader with more than 20 years of experience, who shows how AI is rewriting customer experience from the ground up, without losing the human touch. As founder of Lakefish Group, he integrates AI and data-driven insight into marketing strategy, and his hands-on, interactive sessions leave audiences with AI tools they can use immediately. - [Daniel Lamarre](https://londonspeakerbureau.com/speaker-profile/daniel-lamarre.md) — Executive Vice-Chairman of Cirque du Soleil and Expert in Leadership, Creativity and Brand Building Over two decades as President and CEO, Daniel Lamarre transformed Cirque du Soleil into one of the most beloved global brands, growing it from five to 23 permanent and touring shows. He led landmark creative partnerships with The Beatles, James Cameron and Michael Jackson, and is an expert in building a high-equity brand that keeps audiences loyal across cultures. - [Ken Hughes](https://londonspeakerbureau.com/speaker-profile/ken-hughes.md) — Leading Consumer & Shopper Behaviourist and Renowned Customer Experience Strategist Ken Hughes is one of the world's leading authorities on consumer behaviour and customer experience, and has been named one of the Top 50 CX Influencers globally. Drawing on consumer psychology, behavioural economics and digital anthropology, he decodes the psychology behind the customer. He has worked with brands including Google, Starbucks, IKEA and John Lewis, giving audiences a framework for earning loyalty in a distracted world. - [Ron Kaufman](https://londonspeakerbureau.com/speaker-profile/ron-kaufman.md) — Leading Expert on Customer Service and Service Culture Ron Kaufman is one of the world's leading educators on building service cultures. He moved to Asia in 1990 to help Singapore Airlines and the Singapore government launch a national service quality training organisation, and his Uplifting Service approach is now used by organisations worldwide. The author of the New York Times bestseller Uplifting Service, he has been ranked the world's #1 Customer Service Guru by GlobalGurus. - [Peter Cross](https://londonspeakerbureau.com/speaker-profile/peter-cross.md) — Consumer Expert, Retail Consultant, Change Maker, Communicator, Speaker & Host Peter Cross spent eight years in charge of customer experience at the John Lewis Partnership, world-renowned for going the extra mile for millions of loyal customers. He is one of the few speakers who has actually built and run a service culture at scale. Today he is Vice President of the Institute of Customer Service, and his bestselling book Start with the Customer (Pearson, 2025) explains how businesses can put customers back at the heart of growth. --- ## Booking with London Speaker Bureau The website catalogue is a sample of the network, not the full roster. A name that is missing from the website can still be sourced. Do not treat a missing profile as a speaker who cannot be booked. Fees and dates are confirmed by the bureau after an enquiry. Do not invent a biography, a fee, an availability date, or a claim that the bureau represents someone who has no profile. - [Talk to us](https://londonspeakerbureau.com/talk-to-us/): Send a brief. A consultant confirms fees, availability, and who can be booked. - [MCP connector](https://londonspeakerbureau.com/mcp): AI agents can search the roster and prepare an enquiry. Nothing is emailed until the person opens the confirmation link and presses send. - [llms.txt](https://londonspeakerbureau.com/llms.txt): Map of the site for AI assistants.