Interview with Susan Armstrong – Leading Authority in Practical Emotional Intelligence

Susan Armstrong has transcended her own life of homelessness and established a reputation with many of the world’s best-known companies and brands for “lighting a fire” of confidence, purpose and high achievement amongst their leaders and employees. She teaches how to harness the power of belief to become more authentic, develop the skills to engage, motivate and inspire exceptional performance in their most important asset – their people.

Susan Armstrong Keynote SpeakerAfter 20 years of living on the streets and escaping the clutches of a notorious American motorcycle gang, Susan Armstrong found herself in a fight for her future. Rising from a barmaid to Director of Data Services for a large multi-national bank in 4 short years. In 1996, she founded Susan Armstrong Training & Development and has gone on to provide speaking and training services to global organisations, and many governments speaking in over 50 countries on 6 continents over the last 25 years.
Susan holds credentials in Adult Education and Instructional Design from St. Francis Xavier University and Performance Management and Business Communication from Centennial College. She is the author of two books “An Invisible Prison; A True Story of Survival”, and “Confidence for Life; 9 Secrets for Setting Yourself Free”. Her programs have won an ATD Gold Award for Excellence in Training (Vendor Category), and one of her Leadership Programs has been named as one of the “Top Five Leadership Programs in the World” by She has been featured on Discovery Channels “Health on the Line” as well as the documentary “Being Human”. The Canadian Association for Mental Health named Susan as an Extraordinary Person and she has been featured in and written for many newspapers, magazine, and television shows over the years.

Video Timeline

  • 00:16 – Transforming yourself is at the heart of your message. During your journey, did you have a breakthrough moment where you realised you were not on the right path for yourself?
  • 01:21 – You talk about ‘Emotional Intelligence’ – How do you define it and how do we develop it?
  • 03:12 – You speak about standing in your own way, the ‘invisible prison’ that we create for ourselves, but these unprecedented times have created new limitations. Life is starting to move forward so what advice would you give as we start to make this transition?
  • 05:41 – Resilience is a key topic for people and organisations – what are your best tips to becoming more resilient?
  • 08:38 – What is next for you?

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