Catherine DeVrye is a world authority on customer service and resilience in an ever-changing world. Winner of the Australian Executive Woman of the Year Award, she is the author of No.1 bestseller Good Service is Good Business and is renowned for her international management experience in both private and public sectors. Before founding her own business, Catherine was a marketing executive with IBM, then HR Manager for Asia Paci c in Tokyo, where she took on the company’s customer education and leadership development programs across South East Asia. She has truly
‘walked the talk’ in countless real-life situations.
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