Hamish Taylor is widely recognized as one of the world’s leading experts in innovation, change, customer focus, brand management, leadership and performance. Originally trained in brand management at Procter & Gamble, he became a management consultant at PWC, Head of Brands at British Airways, CEO of Eurostar, and CEO of Sainsbury’s Bank. Whenever he moved on, he left behind a record of impressive growth achieved by a willingness to challenge industry and organizational norms and put the customer first, above all else.
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