Keynote SpeakerAlan O'Neill

Biography

Popular Talks by Alan O'Neill

• The 7-Steps to Profit
  What is it that has made famous global organisations such powerful and successful organisations in their respective fields? What are their secrets to success? They all have one thing in common and it’s not that difficult! They all follow a very structured path to excellence that Alan describes as The... Read more

  What is it that has made famous global organisations such powerful and successful organisations in their respective fields? What are their secrets to success?

  They all have one thing in common and it’s not that difficult! They all follow a very structured path to excellence that Alan describes as The 7-Steps to Profit. Alan’s 7-steps to Profit is adapted from the secrets of the global giants and has already helped countless businesses around the world. Wherever you are in your journey, Alan can inspire your team with great and practical ideas, taken from The 7-Steps to Profit.

• Change Management
  Build a highly engaged & productive team. If you get your culture right, you can take on the world. But while others can copy your strategy – no one can copy your culture so it’s vital that you exploit that competitive edge. Against the backdrop of a new employer /... Read more

  Build a highly engaged & productive team. If you get your culture right, you can take on the world. But while others can copy your strategy – no one can copy your culture so it’s vital that you exploit that competitive edge. Against the backdrop of a new employer / employee relationship since the pandemic, Alan will share what it will take to achieve a high-performance culture for your organisation.

  Alan can ask hard questions about your culture, your values and the engagement of your own people – and encourage you to take a fresh look at your own organisation culture.

• High-performance culture
  Change management isn’t a battle of wills, but can deliver positives for all Change is a reality and it comes at us in many expected or unexpected ways. The Covid-19 pandemic is an extreme example where we al had to adapt. It brought many gains for some businesses, but was... Read more

  Change management isn’t a battle of wills, but can deliver positives for all Change is a reality and it comes at us in many expected or unexpected ways. The Covid-19 pandemic is an extreme example where we al had to adapt. It brought many gains for some businesses, but was a huge burden for others. It’s common to ask for external help when change hits us or is on the horizon.

  Alan knows what it takes to drive positive change in an organisation. With case studies tailored for your organisational needs, he will share the pitfalls and strategies for managing change, and help you to create key messages for your business that bring your people with you rather than turn them away.

• Customer Experience
  Drive to be customer-centric. As globalisation enables transparent comparisons and technology enables fast copying, how to differentiate from your competition is becoming ever more challenging. Product alone just won’t cut it anymore – customer experience has become the new battleground. Alan wrote the book on it: Premium is the New... Read more

  Drive to be customer-centric. As globalisation enables transparent comparisons and technology enables fast copying, how to differentiate from your competition is becoming ever more challenging. Product alone just won’t cut it anymore – customer experience has become the new battleground. Alan wrote the book on it: Premium is the New Black (Put the Customer at the Heart of all Decision-making).

  Alan knows that customer service has to be practical and drive sales and it requires a fully engaged workforce. While that’s obvious and sounds easy, we don’t al do it. He will challenge you with examples, evidence and case studies to help you achieve consistency and to motivate your people into action to increase your sales.

• Retail Strategy
  Supercharge Your Retail Thinking. From food to fashion, luxury to mass, big box to multiple site and travel retail to the high street, Alan has consulted with countless retailers for over 20 years. Retail is changing rapidly and becoming even more complex. On-line for example, has completely disrupted the industry... Read more

  Supercharge Your Retail Thinking. From food to fashion, luxury to mass, big box to multiple site and travel retail to the high street, Alan has consulted with countless retailers for over 20 years. Retail is changing rapidly and becoming even more complex. On-line for example, has completely disrupted the industry and is anticipated to grow to 25% of the overall share of retail wallet by 2025. But don’t forget that 75% of the mix is still in ‘bricks and mortar’! Coping with all that is an ongoing challenge – even for the best and Alan has views on that. Blame for the alleged ‘retail apocalypse’ is too easily and frivolously attributed to the growth in online.

  In actual fact, there’s more to it than that. It’s more like Retail Darwinism in front of our eyes. Bricks and mortar retailing is not dying. But bad retailing IS dying. Those organisations that are not embracing the changes around them and investing appropriately, will continue to struggle.