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Keynote SpeakerDan Gingiss

Former Fortune 200 executive. Certified Speaking Professional. Global thought leader. Three-time author

Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe. Believing that a remarkable customer experience is the best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions... Read more

Topics

Popular Talks

Remarkable by Design: From Forgotten to Unforgettable
Hands-On Workshop: Getting WISER to the Power of Customer Experience
Live Customer Focus Group Featuring Your Real Customers

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Biography

Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe.

Believing that a remarkable customer experience is the best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover, and Humana. As a Certified Speaking Professional (CSP), which fewer than 600 speakers worldwide have achieved, his speaking engagements are enriched by real-world examples, actionable strategies, and a whole lot of fun!

Dan is the author of three books, including The Experience Maker, which was ranked by Book Authority as one of the top customer experience books all- time, and its second edition, Becoming The Experience Maker.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.

“Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences meant actionable insights for our customers [and] made me rethink my own experiences. Dan is a masterful storyteller, a great human, and a treat to get to meet in person! Highly recommend!” Deon Nicholas, CEO, Forethought

“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about Customer Experience. He laid out a ton of principles in a relatable and funny way that got our sales reps thinking more deeply about the experiences that they give their customers.” Lindsay Pross, Former Events Manager, Benco Dental

“His keynote featured some peak emotional moments that resonated with our audience, while also offering easy-to-implement tactics for them, no matter what size business they owned or worked for . . . Every experience we had with him deepened our trust and confidence.” Liz Walz, Vice President of Education, Marine Retailers Association of the Americas

“His approach to making memorable experiences for our customers was a great mix of reality, humor, and ‘wow’ as we learned better ways to do ordinary things. Better still, he walked his talk, making a memorable experience for our audience so there was chatter all day about his ideas and talking points.” Mary Shubin, CEO, SOCAP International (Retired)

“Dan’s keynote was not only engaging but extremely relevant no matter what your role is at your company. He left the audience not only excited about customer experience but also empowered to make CX a priority in their day-to-day activities. He had so many great examples, and his energy and passion for CX are infectious!” Beth Ingebretson, Marketing Communications Manager, Avtex Solutions/TTEC Digital

Popular Talks by Dan Gingiss

Remarkable by Design: From Forgotten to Unforgettable
We’ve been taught for decades that the way to win in business is simple: lower your price, add new features, or outspend the competition on marketing. But what we’ve been taught is wrong.In today’s marketplace, price wars are a race to the bottom, and product innovation gets copied almost instantly....

We’ve been taught for decades that the way to win in business is simple: lower your price, add new features, or outspend the competition on marketing. But what we’ve been taught is wrong.In today’s marketplace, price wars are a race to the bottom, and product innovation gets copied almost instantly. The truth is, nearly every company is now selling a commodity whether they admit it or not. So why do some brands still rise above the noise while others fade into irrelevance? Because customers don’t talk about transactions. They talk about experiences.
This keynote reveals why the last true differentiator left in business is the one your competitors can’t copy: how you make people feel. And it will leave you WISE to the power of customer experience. It’s not about spending more, adding complexity, or launching massive technology projects. It’s about intentionally designing experiences that are remarkable – worthy of talking about. The result? Your customers become your most powerful marketers, inspiring conversations and loyalty that money can’t buy. Are you ready to compete where it actually matters?
Hands-On Workshop: Getting WISER to the Power of Customer Experience
Looking to take your customer experience game to the next level?
In this fast-paced, hands-on session, participants become WISER than the competition by turning ideas into action. It’s not just a workshop –it’s a creative spark that fuels simple, practical, and instantly actionable customer experience ideas.
Empowering, energizing,...

Looking to take your customer experience game to the next level?
In this fast-paced, hands-on session, participants become WISER than the competition by turning ideas into action. It’s not just a workshop –it’s a creative spark that fuels simple, practical, and instantly actionable customer experience ideas.
Empowering, energizing, and packed with creativity, this workshop ensures that everyone leaves feeling like an Experience Maker, ready to bring these new ideas to life and share them across the organization.
Live Customer Focus Group Featuring Your Real Customers
Go beyond theory and hear directly from the people who matter most –your customers. This is dynamic session features real customers who share unfiltered insights about their experiences.
The actual voices of your customers are front and center – offering a rare opportunity for company management and operators to...

Go beyond theory and hear directly from the people who matter most –your customers. This is dynamic session features real customers who share unfiltered insights about their experiences.
The actual voices of your customers are front and center – offering a rare opportunity for company management and operators to listen, learn, and take action on real customer feedback.