Once described as “human caffeine” on Twitter, Dr Nicola Millard injects a people-centred expresso shot to innovation and future strategy. Half social scientist, half technologist, all academic, she uses techniques from disciplines such as design thinking, psychology, anthropology, computing, and business consulting to generate data, provocations and stories to engage... Read more
Igniting Innovation: Nicola J Millard at TEDxBelfastMetropolitanCollege
Unpacking the Secrets of Hybrid Working | Reimagine the Workplace
Why Conversational AI Still Frustrates Customers in 2023
Trends shaping the future workplace.
What’s the data telling us and how do we make it work better?
Artificial intelligence, chatbots, and the impact on skills/customer experience.
Why the contact centre still matters in an age of automation.
How to use customer easy scores to improve customer experience.
How the devices that we use tether us back to the office wherever we are, and why that might be an issue.
Case studies from the mundane (ticket machines) to the bizarre (the internet of useless things).
Once described as “human caffeine” on Twitter, Dr Nicola Millard injects a people-centred expresso shot to innovation and future strategy. Half social scientist, half technologist, all academic, she uses techniques from disciplines such as design thinking, psychology, anthropology, computing, and business consulting to generate data, provocations and stories to engage and create conversations from the board room to the front line. No frothy coffee; just solid research.
In her long and varied career Nicola has done many jobs, including futurology, research, usability, customer service, marketing, and business consulting. She was involved with some BT firsts, including the application of artificial intelligence into BT’s call centres, BT’s experiments with home working, and helping to develop BT’s “net easy” customer score.
Nicola got her PhD from Lancaster University in 2005 and has authored over 50 publications – including 1 book and numerous book chapters – and is a mentor at Cambridge Judge Business School.
She is an award-winning presenter, with 2 TEDx talks and hundreds of conference panel, chair and keynote sessions under her belt. She occasionally pops up on radio and TV around the world, including appearances on ‘Woman’s Hour’, ‘Tech Tent’, ‘The Media Show’, ‘The Genius of Invention’ and ‘Back in Time for the Weekend’ for the BBC.
Tell us about your event, one of our consultants will reach out within 24 hours.
You can book Nicola Millard through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Nicola's current availability, speaking fees and any specific requirements for your event.
Nicola Millard's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Nicola tailored to your event.
Nicola Millard speaks on Business & Management, Customer Experience, Future of Work, HR. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Nicola to align the content with your delegates and goals.
London Speaker Bureau can book Nicola Millard for events worldwide, subject to Nicola's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.
Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Nicola Millard is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).
Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Nicola can accommodate.
London Speaker Bureau will brief Nicola Millard on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Nicola can offer.
Nicola Millard delivers keynotes in English. This profile may not list every language available; ask London Speaker Bureau to confirm. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.
Nicola Millard's areas of expertise include Business & Management, Customer Experience, Future of Work, HR. To get a clear sense of Nicola's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.
Nicola Millard can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Business & Management, Customer Experience, Future of Work, HR is relevant. Details of Nicola's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.
Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Nicola Millard is able to offer alongside or instead of a keynote.
We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Nicola Millard, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Nicola's current availability for your dates.