Belinda Parmar OBE Profile Picture

Keynote SpeakerBelinda Parmar OBE

Leading Authority on the Intersection of Empathy, Technology & Business Performance

Belinda is the Chief Executive Officer of The Empathy Business, an award-winning consultancy that helps global organisations embed empathy into their Culture, Communications and Call Centres. With over two decades of experience driving behavioural and cultural change, Belinda is a leading authority on the intersection of empathy, technology, and business... Read more

Biography

Belinda is the Chief Executive Officer of The Empathy Business, an award-winning consultancy that helps global organisations embed empathy into their Culture, Communications and Call Centres. With over two decades of experience driving behavioural and cultural change, Belinda is a leading authority on the intersection of empathy, technology, and business performance.

As a strategic advisor to multinational companies across the energy, finance, fashion, government, technology, and pharmaceutical sectors, Belinda brings a results-driven approach to emotional intelligence in the workplace. Her work with AGL, one of the world’s largest energy companies, led to a 20.9% reduction in customer complaints and delivered cost savings of $1.7 million, demonstrating that empathy is not just good for people, but for business too.

Belinda is an advocate for using AI responsibly. She is currently leading Empathy & AI pilot programmes within major organisations to explore how technology can support more human-centric business practices, enabling employees to focus on people over process. Her approach is grounded in the belief that the future of work is about enhancing human connection through the smart application of technology.

Belinda’s insights don’t come from the sidelines — they come from inside the system. As a Non-Executive Director for the UK Ministry of Defence, a Young Global Leader for the World Economic Forum, and recipient of an OBE for Services to Women in Technology, she brings a mix of credibility, influence, and practical experience. From shaping AI programmes in global corporations to driving culture change in high-pressure environments, Belinda gives audiences tools that are tested in the real world to create sustainable change.

Belinda is trained as a barrister, and her career path reflects her core belief: that magic happens when head meets heart, when logic is fused with emotion, and when AI is designed to serve humanity.

'Just wanted to give you some feedback on Belinda, who spoke at our IWD event today as we really couldn't have asked for a better speaker. She took the time to prep with us (more than once), she really listened to our goals for the event and tailored her content with examples to match our audience expectations. Her delivery on the day was incredible; personable, funny, authentic and solicited really strong feedback from our attendees. We would absolutely recommend her to other businesses looking for someone to speak in her area of expertise' Laura Hillier - Marketing Director EMEA, Bullhorn / March 2022
"I can confirm that Belinda has far exceeded my expectations in terms of content and delivery. I also really appreciated her patience with the technology set-up, and her openness in tailoring her presentation to the ABB context. In addition, I have had several messages from employees who have mentioned listening to "one of the best presentations" they have had this year." ABB
"I can confirm that Belinda has far exceeded my expectations in terms of content and delivery. I also really appreciated her patience with the technology set-up, and her openness in tailoring her presentation to the ABB context. In addition, I have had several messages from employees who have mentioned listening to "one of the best presentations" they have had this year." Annie Gorman - Global Head of People, DTCAB-InBev / April 2022
''Thank you Belinda for joining our EMEA Team Talks session to discuss the topic of Kindness through the lens of Empathy - a truly insightful, inspiring discussion with clear examples on how we can bring empathy, kindness and integrity into our daily behaviors and why it's so important in both our professional and personal lives. Thank you again!''
“Belinda’s session was a great finish to our leadership conference. I think she delivered exactly what we wanted at what was probably not the easiest session at the end of the day on a Friday.” Nottingham City Council
"The event went very well. Belinda was great, she closed the day on a high with a very energetic and engaging presentation." Ascot Group
“Her thoughtful perspective really elevated the conversation on the working culture in STEM, bringing a unique angle to the discussion.” FT Longitude
"Belinda was amazing – absolutely amazing feedback!’’ BNP Paribas
“Belinda’s talk was very inspiring and crucial for MF Brands Young Talents to understand the power of empathy in the performance of our business.“ Lacoste
“Thought-provoking with tangible takeaways.” United Nations
“An empowering and inspiring session.” NHS England
“Belinda spoke at our IWD event today as we really couldn't have asked for a better speaker.” Bullhorn
“Belinda is a true expert when it comes to Empathy, but her super-power is bringing this to life within a corporate environment” AB-InBev
“Belinda provided the perfect blend of thought-provoking insights and real-world practicality. The audience was highly engaged from start to finish, and her energy and humour was perfectly pitched.” McCain

Popular Talks by Belinda Parmar OBE

  • Courageous Conversations

    Drawing on Belinda’s lessons from working with hostage negotiators, this session shows leaders how to navigate difficult conversations with empathy, not ego.

  • Marginal Gains using AI and empathy

    Discover how small, strategic nudges rooted in EQ can create lasting cultural change — one empathy nudge at a time.

  • Human-Centred Leadership in an AI world

    As AI shapes how we work, our greatest competitive edge is being human leaders. This speech gives practical techniques on how to lead with empathy, clarity, and connection.