Ilenia Vidili is a sought-after customer-centricity advisor, international keynote speaker, and acclaimed author. Her mission is to help businesses achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers. Through her... Read more
Ilenia Vidili is a sought-after customer-centricity advisor, international keynote speaker, and acclaimed author.
Her mission is to help businesses achieve a competitive advantage by becoming more customer-centric — helping them to think differently, streamline processes, turn product mentalities into people mentalities, and create more value for their customers. Through her keynote speeches, Ilenia has inspired leaders and C-level executives of the likes of Coca-Cola, L’Oréal, KLM, and Harrods.
Ilenia is the author of “Journey to Centricity: a customer-centric framework for the era of stakeholder capitalism”, a definitive roadmap for leaders to transform into truly customer-centric companies. The foundation of her book is her successful customer-centric framework that is used as a blueprint by companies around the world. She is a LinkedIn Learning instructor on customer trust and customer-centricity.
Audiences describe Ilenia’s talks as very engaging and inspiring. In particular, they enjoy how she uses storytelling and analogies to breathe life into business concepts. Ilenia also involves participants encouraging dialogue and discussion, and providing practical techniques they could apply to their work immediately.
Having lived and worked in many countries, she holds a global perspective on today’s crucial business challenges. She believes that there has never been a more critical time for change and she advises decision makers to connect their minds and hearts when leading businesses. Driven by bringing humanity to business, her mission is to see a brighter future where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society.
Ilenia lived in Spain and South East Asia for four years combined. Then in Cambridge, UK for nearly 10 years where she graduated from university and worked in various multinationals and start-ups. She can deliver her keynotes in Italian, English, and Spanish.
The world is evolving at breakneck speed—but most organisations aren’t. 52% of Fortune 500 companies have vanished since 2000*. Why? Legacy systems, outdated thinking, and rigid business models leave companies blind to shifting customer expectations and market earthquakes. The result? As giants fall, agile disruptors rise and take...
The prevalent challenge facing many businesses today is loss of relevance due to commoditisation of products, low customer satisfaction scores, and the struggle to retain and engage customers. Despite widespread talk about customer-centricity, most companies are still operating with outdated, product-focused mindsets that fail to meet today’s emotional...
Most organisations are investing heavily in AI, but many AI implementations aren’t creating the value they promise. Instead, they’re creating complexity inside the business and friction for customers. Too often, companies add AI on top of broken workflows and then mistake it for progress.
In this...