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Keynote Speaker
Doug Lipp
An expert in managing: change, brand, and global competitiveness
Popular talks
- Creating Cultures of Significance
- Lessons From Disney U: The Wonderful World Of An Enduring Brand
- Organizatiional Culture: It's More Than A Coat Of Paint
- The Magic Of Exceptional Costumer Service: Keep Plussing The Show
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Talks
Popular talks by Doug Lipp
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Creating Cultures of Significance
Candid. Passionate. Relevant. Doug Lipp is on a mission to help organizations strengthen their corporate culture, boost performance, amplify employee morale, and unapologetically, have fun while doing it. Doug is one of the most trusted and respected business speakers and coaches in the world and is sought after for his…
Candid. Passionate. Relevant. Doug Lipp is on a mission to help organizations strengthen their corporate culture, boost performance, amplify employee morale, and unapologetically, have fun while doing it. Doug is one of the most trusted and respected business speakers and coaches in the world and is sought after for his expertise in helping organizations build adaptive, world-class service cultures that fuel growth and long-term success. He is a distinguished, bestselling author and former head of training team at the legendary Disney University corporate headquarters. Doug has established a career and shaped an industry around the idea that culture is the preeminent factor driving business success.
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Lessons From Disney U: The Wonderful World Of An Enduring Brand
Disney stands the test of time as the ultimate icon of applied imagination. How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind its employee development dynasty? And how does it reinforce its organizational values, culture and brand on a day-to-day basis? During this animated…
Disney stands the test of time as the ultimate icon of applied imagination. How did Walt Disney create “The Happiest Place on Earth?” What are the secrets behind its employee development dynasty? And how does it reinforce its organizational values, culture and brand on a day-to-day basis? During this animated and high-energy program, you’ll learn how Disney continues to capture and inspire the hearts and minds of thousands of employees around the globe through an unwavering devotion to the core values established by Walt himself. Learn how Disney University Founder Van France has brought to life — for generations of employees —Walt’s timeless values of Innovate, Support, Educate and Entertain.
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Organizatiional Culture: It's More Than A Coat Of Paint
Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning, sustainable culture is only achieved when it is ‘actively’ steeped throughout the entire organization. In this program, Doug persuasively…
Leaders build the culture, live the culture, and reinforce the culture every single day. Leadership has always set the tone within an organization, but today there’s growing consensus that a winning, sustainable culture is only achieved when it is
‘actively’ steeped throughout the entire organization. In this program, Doug persuasively demonstrates that organizational culture is much more than a coat of paint daubed on the walls of a building. Culture is the cornerstone of success and supports your business performance and all operations. As such, it’s uniquely yours and almost impossible for competitors to copy. -
The Magic Of Exceptional Costumer Service: Keep Plussing The Show
How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels?…
How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels? Learn the four components that are at the heart of Disney University: Innovate. Support. Educate. Entertain. Discover how legendary service is a delicate balance between art and science. “Doing the ordinary in an extraordinary fashion” isn’t rocket science; customer service excellence must be ingrained throughout your culture. In this ever-changing economy, more companies than ever are realizing the strategic importance of transforming their service culture to differentiate themselves from competitors.
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Even Monkeys Fall From Tress: Learn From Mistakes And Embrace Change
The best and the brightest make mistakes. However, the ability to learn from setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug as he discusses Walt Disney’s unrivaled focus on creating one of the strongest teams of dreamers and doers in the world. “Change or…
The best and the brightest make mistakes. However, the ability to learn from setbacks, then bounce back even stronger is the hallmark of market leaders. Join Doug as he discusses Walt Disney’s unrivaled focus on creating one of the strongest teams of dreamers and doers in the world. “Change or perish” defines the innovative Disney culture. Doug takes you behind-the-scenes to discover how Disney pushed through obstacles by relentlessly challenging the status quo in literally every corner of the company.
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It's A Small, Small World: The Globe Is Shrinking. Is Your Business Expanding?
Walt Disney had it right all those years ago … “it is a small world.” And guess what? It’s getting even smaller! Mobility and greater access to multicultural markets is heralding in exciting, new opportunities for organizations willing to raise their diversity IQ. In this powerful and cutting-edge presentation, Doug…
Walt Disney had it right all those years ago … “it is a small world.” And guess what? It’s getting even smaller! Mobility and greater access to multicultural markets is heralding in exciting, new opportunities for organizations willing to raise their diversity IQ. In this powerful and cutting-edge presentation, Doug Lipp shows that regardless of whether your organization is selling globally, the face of the customer is changing. Gone are the days of managing or marketing to a homogenous group. Customer groups, employees, channel partners, and shareholders now represent different cultures, generations, and ways of thinking. Organizations must adjust— or be willing to lose—in their global battle for market share.
More talks
- Change / Innovation/ Creativity
- Global Competitiveness / Diversity/ Multicultural Teams
Biography
About Doug Lipp
Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.
Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees.
At age 29, Doug’s celebrated talent catapulted him to the helm of the legendary Disney University training team at Walt Disney corporate headquarters. Fluent in Japanese, Doug also helped Disney open its first international theme park as a member of the Tokyo Disneyland start-up team.
Drawing on his 30 plus years of combined experience at Disney and in private practice, Doug inspires and challenges hundreds of organizations worldwide. In presentations, he shares how Disney overcame spectacular strategic challenges to unleash one of the most improbable success stories in corporate history.
Through riveting examples and powerful, relevant stories about innovation, service, value and leadership, Doug Lipp pulls back the curtain and reveals the behaviors, tools and attitudes that are representative of cultural excellence at Disney and other great institutions. He also discusses common organizational traps that undermine companies and impede their ability to build a thriving and sustainable culture.
Consistently ranked as one of the best presenters every time he speaks, Doug Lipp painstakingly researches and customizes each of his presentations. He underscores how a company’s current culture is affecting its business, and then provides insights and actionable ideas on how they can build an even better business based on leadership, teamwork and innovation. After his presentation, which includes experiential exercises and participant-centered activities, you will have a blueprint for creating and perpetuating a culture of significance unique to your organization.
Testimonials
What clients say about Doug Lipp
"Doug Lipp is a master story teller! He joined our Mercedes-Benz leadership retreat to share some Disney magic surrounding the customer experience. His deep insights into the culture and delivery of customer care had our senior leaders challenged and engaged! A great speaker!"
How to book Doug Lipp
Answers on fees, availability and booking process.
How do I book Doug Lipp for a keynote speech?
You can book Doug Lipp through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Doug's current availability, speaking fees and any specific requirements for your event.
What are Doug Lipp's speaking fees?
Doug Lipp's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Doug tailored to your event.
What topics does Doug Lipp speak about?
Doug Lipp speaks on Change, Customer Experience, Leadership, Marketing, Strategy. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Doug to align the content with your delegates and goals.
Is Doug Lipp available for international events?
London Speaker Bureau can book Doug Lipp for events worldwide, subject to Doug's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.
Does Doug Lipp deliver virtual or online keynotes?
Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Doug Lipp is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).
How long is a typical keynote by Doug Lipp?
Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Doug can accommodate.
Can Doug Lipp tailor the keynote to our industry and audience?
London Speaker Bureau will brief Doug Lipp on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Doug can offer.
What languages does Doug Lipp present in?
Doug Lipp delivers keynotes in English. This profile may not list every language available; ask London Speaker Bureau to confirm. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.
What makes Doug Lipp a strong fit as a keynote speaker?
Doug Lipp's areas of expertise include Change, Customer Experience, Leadership, Marketing, Strategy. To get a clear sense of Doug's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.
What kind of events can Doug Lipp speak at?
Doug Lipp can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Change, Customer Experience, Leadership, Marketing, Strategy is relevant. Details of Doug's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.
Does Doug Lipp offer workshops, panels or fireside chats in addition to keynotes?
Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Doug Lipp is able to offer alongside or instead of a keynote.
How far in advance should we book Doug Lipp?
We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Doug Lipp, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Doug's current availability for your dates.
Similar Profiles
Speakers you may also like alongside Doug Lipp
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Duncan Wardle Former Head of Innovation and Creativity at Disney -
Rafe Offer Serial Entrepreneur and Celebrated Authority in Brand Management and Innovation, Founder-Chair of Sofar Sounds -
Dan Cockerell Vice President, Magic Kingdom (Retired) -
Doug Keeley A Globally Recognised Communicator, Serial Entrepreneur and Self-Professed Leadership Junkie -
Jakob Stollberger Professor in Leadership and Organisational Behaviour at the University of Durham and an International Research Affiliate at the National University of Singapore
