Suzanne Knight, MBA, MA is an award-winning expert on transformational change and the future of work. CEO and founder of mBolden human capital consulting firm, Suzanne works with organizations around the world helping them anticipate and adapt to change so they can thrive, rather than just survive. Through her own firm and nearly a decade at Deloitte, Suzanne worked with over 40 clients in 12 countries. Beyond her consulting work, Suzanne is an active angel investor with The Firehood, start-up advisor, and tech founder. She previously spent 5 years with Walmart Canada as Vice President, Transformational Service with a 100,000+ employee portfolio and Philip Morris International leading organization transformation and change for Canada.
Suzanne is an active speaker, presenter, and facilitator, having recently spoken for Deloitte, Manulife, Uniphore, Schulich Executive Education Centre, University of Western Ontario, Verity Women’s Club, Future Leaders of Ontario, Ensil Canada, JointVenture Finance, Walmart Canada, and the Strategy Institute. She has also been featured at conferences including Elevate, Future of Work, and Customer Experience Summit. She volunteers as a SickKids Innovator, mentor with Urban Squash Toronto, and is on the HR Committee of JIAS. She has served as head of Diversity, Equity, and Inclusion for a Consumer Goods company, on the Executive Advisory Council for Walmart Canada’s Women in Retail program, and on the Foundation Board of the McMichael Canadian Art Collection.
Suzanne Knight has an MA in Industrial/Organizational Psychology and MBA in Finance and Strategy. In 2023, she was recognized on The Peak’s Emerging (under age 40) Leaders List and The DMZ’s Women of the Year.
Change management. We are beyond the time of stability. External forces, including the economy, environment, population growth and movement, and political forces are in constant motion. Problems that used to be simple, or maybe complicated, are now complex or chaotic. Accept the chaos. Lean into it. Use it as the opportunity to transform not just for what is needed now, but build the muscle to anticipate and adapt. This includes recognizing stakeholder profiles: who are champions versus resistors and how should they be engaged? What is constructive versus destructive resistance? How can teams and organizations become resilient to adapt to challenges as they arise? Suzanne shows how to future-proof your organization by leading through complexity, stabilizing chaos, and calming the waters.
Leadership. Think back over the past few months and answer the following questions about your team or organization. Did they ever lack clarity or alignment on priorities, spending time on the wrong things? Have a hard time making decisions? Lack urgency when it mattered Work in silos rather than ‘as one’? Not prioritize what mattered to their customers? Suzanne has worked with leadership teams around the world and will share her lessons learned, success factors, and tangible guidance on how to: create a compelling vision that others will follow, build psychological safety (and why that is important), align people around shared priorities, unblock issues without judgment, and build an owner/outcome mindset with customers at the core.
Innovation. Opportunities for innovation are everywhere, in every industry, from every department of an organization, and at all levels of seniority. Learn how to make innovation a part of your organization’s DNA and empower every team member, not just your incubators and “creatives”, to be innovative. Gain inspiration from case studies where innovation came from unexpected places and people. Some examples are funny, others are surprising, and all are inspiring. Learn how to build the environment for creativity and new ideas to thrive.
reshaping the face of retail? While each has its own niche, what they have in common is they are each playing to win. How are retailers leveraging technology like augmented reality, robotics, and generative AI? What can we learn from established companies and new entrants in the market, as well as lessons from other industries like transportation and hospitality, to gain that competitive edge? Suzanne will share curated case studies of fascinating, and sometimes surprising, trends and technologies that are reshaping how customers shop.
Tranformation, Agility. Do not get hung up on terms like “Lean”, “Agile” and “Kanban”. Business agility is not just for technology teams. New ways of working have enabled companies across industries to quickly and efficiently deliver products that meet customers’ needs. How can traditionally hierarchical, slow, bureaucratic organizations start to work beyond siloes and deliver results faster and easier with better employee engagement? Suzanne will share her “in the trenches” organization transformation experience and show how new ways of thinking, working, leading, and learning can fast-track value creation. These insights can be leveraged both professionally and personally.
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