In this new episode of This Week In Events (TWIE), join Maria Franzoni, James Taylor and Ron Kaufman for unique insights on the speaking & events industry.
What have been covered in this episode?
- From Customer Service to Care
- Examples of giving and receiving great service
Maria Franzoni is one of the most experienced speaker bookers in Europe and a recognised speaking industry expert. She has been a part of the London Speaker Bureau since 2000 & is the founder of MFL, a licensed office of London Speaker Bureau.
James Taylor is an award-winning entrepreneur, author and inspiring keynote speaker on a global mission to unlock creativity, increase productivity and accelerate innovation. His clients include Apple, Accenture, Visa, McDonalds, Cisco, EY, IBM, GSK and various governments.
Ron Kaufman is the world’s leading educator and motivational speaker for uplifting customer service and uplifting service cultures. He is author of the book, Uplifting Service, and fourteen other books on service, business and inspiration. Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures.
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