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Keynote Speaker

Ron Kaufman

Leading Expert on Customer Service and Service Culture

Popular talks

  • Uplifting Service: Exceeding Customer Expectations one Action at a Time
  • Leading the Service-Focused Culture: Creating Superior Service from the C-Suite
  • Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage

This Week in Events - 18th February with Special Guest Ron Kaufman

Talks

Popular talks by Ron Kaufman

  1. Uplifting Service: Exceeding Customer Expectations one Action at a Time

    Providing superior service is essential to continued success in a competitive world. But too many executives still regard service as “the fuzzy stuff” – they don’t know how to measure, manage or make it happen on a companywide scale. Watch and learn specific action steps you can take to fly…

  2. Leading the Service-Focused Culture: Creating Superior Service from the C-Suite

    The driving force of a service-focused culture is a group of inspired leaders who are convinced of, and committed to, the long-term value of service excellence. Learn how the leadership team can build the alignment needed to embrace a common service vision and the actions required to make that vision…

  3. Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage

    Organisations with a powerful service reputation and a superior service culture attract and retain the best talent, achieve market leadership and enjoy sustainable success. See why some organizations succeed beautifully while others fail miserably. Find out what works, what doesn’t, what your organization should do, and what you must avoid.

Biography

About Ron Kaufman

Ron Kaufman is the world’s leading educator for uplifting service performance and building service cultures. He helps leaders, teams, and organizations learn how to serve better, care more, and generate new value in the world.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker magazine, Ron presents insights and best practices from working with clients worldwide for thirty years. His energetic online and on-stage presentations and workshops have inspired millions.

Ron is author of the New York Times bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration.

Ron’s unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, frequently online and on TV. For the past three years, GlobalGurus has ranked Ron the #1 Customer Service Guru in the world.

He is founder of a worldwide education and consulting company that enables large and small organizations to delight customers, improve performance, distinguish brands, and build Uplifting Service cultures. In 2020, GlobalGurus ranked Uplifting Service the #1 Customer Service Development Program in the world.

Ron moved to Asia in 1990 to help Singapore Airlines and the government of Singapore create and launch a national service quality training organization.

He is a graduate of Brown University, an avid scuba diver, a founding member of Asia Professional Speakers, and was inducted into the Ultimate Frisbee Hall of Fame for spreading the sport’s “Spirit of the Game” worldwide.

Ron resides in Singapore with his wife Jen. They are committed to uplifting the spirit and practice of service and care in the present and for the future.

How to book Ron Kaufman

Answers on fees, availability and booking process.

How do I book Ron Kaufman for a keynote speech?

You can book Ron Kaufman through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Ron's current availability, speaking fees and any specific requirements for your event.

What are Ron Kaufman's speaking fees?

Ron Kaufman's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Ron tailored to your event.

What topics does Ron Kaufman speak about?

Ron Kaufman speaks on Customer Experience. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Ron to align the content with your delegates and goals.

Is Ron Kaufman available for international events?

London Speaker Bureau can book Ron Kaufman for events worldwide, subject to Ron's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.

Does Ron Kaufman deliver virtual or online keynotes?

Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Ron Kaufman is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).

How long is a typical keynote by Ron Kaufman?

Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Ron can accommodate.

Can Ron Kaufman tailor the keynote to our industry and audience?

London Speaker Bureau will brief Ron Kaufman on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Ron can offer.

What languages does Ron Kaufman present in?

Ron Kaufman delivers keynotes in English. This profile may not list every language available; ask London Speaker Bureau to confirm. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.

What makes Ron Kaufman a strong fit as a keynote speaker?

Ron Kaufman's areas of expertise include Customer Experience. To get a clear sense of Ron's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.

What kind of events can Ron Kaufman speak at?

Ron Kaufman can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Customer Experience is relevant. Details of Ron's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.

Does Ron Kaufman offer workshops, panels or fireside chats in addition to keynotes?

Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Ron Kaufman is able to offer alongside or instead of a keynote.

How far in advance should we book Ron Kaufman?

We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Ron Kaufman, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Ron's current availability for your dates.

Insights

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