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Keynote Speaker

Dan Gingiss

Former Fortune 200 executive. Certified Speaking Professional. Global thought leader. Three-time author

Popular talks

  • Why Every Employee Is in the Customer Experience Business
  • Getting WISER to the Power of Customer Experience (Workshop)
  • Live Customer Focus Group: An Exclusive Add-On Experience
  • From Feedback To Action: How To Collect, Analyze, and Take Action On Customer Feedback (Workshop)
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Dan Gingiss Speaker Demo Reel Bureau Version

Talks

Popular talks by Dan Gingiss

  1. Why Every Employee Is in the Customer Experience Business

    Customers don’t see your org chart; they see one company and expect everyone to deliver. This session shows how teams like marketing, finance, and legal shape the customer experience, even when they never talk to a customer. Real-world examples show how a company-wide commitment to CX builds a stronger culture…

  2. Getting WISER to the Power of Customer Experience (Workshop)

    A hands-on session that moves teams from talking about customer experience to creating it. Participants apply the WISER framework (Witty, Immersive, Shareable, Extraordinary, Responsive) to their own business and brainstorm simple, practical, inexpensive improvements they can implement right away. Teams leave with a long list of their own ideas and…

  3. Live Customer Focus Group: An Exclusive Add-On Experience

    Your actual customers take the stage to share unfiltered feedback about their experiences, expectations, and frustrations. Dan moderates to uncover what customers love, what makes them leave, and what keeps them coming back, and then the audience asks its own questions. It gives leadership direct, real-time insight they can act…

  4. From Feedback To Action: How To Collect, Analyze, and Take Action On Customer Feedback (Workshop)

    Most companies collect customer feedback but never act on it. Using Dan’s CAT Principle (Collect, Analyze, Take Action), teams look past CSAT and NPS scores to the qualitative feedback that explains why customers feel the way they do. Participants practice spotting themes, finding root causes, and closing the loop, and…

  5. Remarkable by Design: Turn Everyday Interactions into Talk-Worthy Experiences

    Price cuts get matched and features get copied, so nearly every company is now selling a commodity. But customers don’t talk about transactions; they talk about experiences. Using his WISE framework, Dan shows audiences how to win on the one thing competitors can’t copy: how you make people feel. And…

  6. Collective Lift: Why The Future of Performance Is About Multiplying Others

    Traditional performance systems reward visibility and individual output, so the people who make everyone around them better often go unrecognized. Through stories like the Chicago Cubs ending their 108-year championship drought, Dan shows how elevating others compounds performance at every level, with or without a title. Audiences get three measurement…

Biography

About Dan Gingiss

Dan Gingiss is an international keynote speaker and customer experience expert with a dynamic and engaging speaking style that has captivated hundreds of audiences around the globe. As a Certified Speaking Professional (CSP), which fewer than 700 speakers worldwide have achieved, his speaking engagements are enriched by real-world examples, actionable strategies, and a whole lot of fun!

Believing that a remarkable customer experience is the best competitive advantage, Dan shares insights from his 20-year professional career that included leadership positions at McDonald’s, Discover Card, and Humana. At Discover, he led the team that won the company’s first-ever J.D. Power Award for Customer Satisfaction.

Dan’s proprietary WISE framework (Witty, Immersive, Shareable, Extraordinary) helps organizations of all sizes create remarkable customer experiences at scale – without spending money or depending on technology. His framework works for customers, clients, members, patients, guests… even employees. Dan teaches that everyone – regardless of title or job description – is in the customer experience business. 

Dan is the author of three books: Winning at Social Customer Care; The Experience Maker, which was ranked by Book Authority as one of the top customer experience books all-time; and his latest, Becoming The Experience Maker: Turn Everyday Interactions Into Remarkable Customer Experiences. He is also a frequent Forbes contributor, writes a regular blog, and co-hosted the award-winning Experience This! podcast. Dan has been named as one of the top 30 customer experience experts in the world multiple years running by Global Gurus, and on many other global lists of keynote speakers, thought leaders, and influencers.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing and operations from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, a lover of rescue pets, and he once delivered a pizza to Michael Jordan.

Testimonials

What clients say about Dan Gingiss

“Dan not only delivered, but he exceeded my wildest expectations. Dan’s stories around real-world, shareable customer experiences meant actionable insights for our customers [and] made me rethink my own experiences. Dan is a masterful storyteller, a great human, and a treat to get to meet in person! Highly recommend!”

Deon Nicholas, CEO, Forethought

“I have never seen a business speaker get a standing ovation from our group until Dan spoke to them about Customer Experience. He laid out a ton of principles in a relatable and funny way that got our sales reps thinking more deeply about the experiences that they give their customers.”

Lindsay Pross, Former Events Manager, Benco Dental

“His keynote featured some peak emotional moments that resonated with our audience, while also offering easy-to-implement tactics for them, no matter what size business they owned or worked for . . . Every experience we had with him deepened our trust and confidence.”

Liz Walz, Vice President of Education, Marine Retailers Association of the Americas

“His approach to making memorable experiences for our customers was a great mix of reality, humor, and ‘wow’ as we learned better ways to do ordinary things. Better still, he walked his talk, making a memorable experience for our audience so there was chatter all day about his ideas and talking points.”

Mary Shubin, CEO, SOCAP International (Retired)

“Dan’s keynote was not only engaging but extremely relevant no matter what your role is at your company. He left the audience not only excited about customer experience but also empowered to make CX a priority in their day-to-day activities. He had so many great examples, and his energy and passion for CX are infectious!”

Beth Ingebretson, Marketing Communications Manager, Avtex Solutions/TTEC Digital

How to book Dan Gingiss

Answers on fees, availability and booking process.

How do I book Dan Gingiss for a keynote speech?

You can book Dan Gingiss through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Dan's current availability, speaking fees and any specific requirements for your event.

What are Dan Gingiss's speaking fees?

Dan Gingiss's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Dan tailored to your event.

What topics does Dan Gingiss speak about?

Dan Gingiss speaks on Customer Experience, Marketing, Organisation, Performance, Strategy. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Dan to align the content with your delegates and goals.

Is Dan Gingiss available for international events?

London Speaker Bureau can book Dan Gingiss for events worldwide, subject to Dan's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.

Does Dan Gingiss deliver virtual or online keynotes?

Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Dan Gingiss is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).

How long is a typical keynote by Dan Gingiss?

Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Dan can accommodate.

Can Dan Gingiss tailor the keynote to our industry and audience?

London Speaker Bureau will brief Dan Gingiss on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Dan can offer.

What languages does Dan Gingiss present in?

Dan Gingiss delivers keynotes in English. This profile may not list every language available; ask London Speaker Bureau to confirm. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.

What makes Dan Gingiss a strong fit as a keynote speaker?

Dan Gingiss's areas of expertise include Customer Experience, Marketing, Organisation, Performance, Strategy. To get a clear sense of Dan's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.

What kind of events can Dan Gingiss speak at?

Dan Gingiss can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Customer Experience, Marketing, Organisation, Performance, Strategy is relevant. Details of Dan's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.

Does Dan Gingiss offer workshops, panels or fireside chats in addition to keynotes?

Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Dan Gingiss is able to offer alongside or instead of a keynote.

How far in advance should we book Dan Gingiss?

We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Dan Gingiss, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Dan's current availability for your dates.

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