Steven Van Belleghem is widely regarded as one of the world’s leading thinkers in the field of customer experience. He shares his insights through his six bestselling books, popular social media channels, and engaging keynote presentations. Steven has inspired world-leading companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken, and Salesforce... Read more
Steven Van Belleghem - Speaker Movie 2022
Steven Van Belleghem at the President Obama event in Amsterdam. "Customers the day after tomorrow"
Full Keynote: The Future of Customer Experience in B2B markets by Steven Van Belleghem
Customer Experience Beyond Convenience by keynote speaker Steven Van Belleghem
This discusses the pivotal role of artificial intelligence in enhancing the customer experience. It’s an extension of insights from one of my earlier books focused on AI’s transformative impact on customer relations.
This narrative centers on forging a powerful customer vision. It dives into the strategic steps essential for building resilient customer relationships. While a transactional relationship serves as a baseline, the ultimate aim is to foster a profound emotional connection with our customers.
Steven Van Belleghem is widely regarded as one of the world’s leading thinkers in the field of customer experience. He shares his insights through his six bestselling books, popular social media channels, and engaging keynote presentations. Steven has inspired world-leading companies such as Disney, Mastercard, Mercedes, Booking.com, Heineken, and Salesforce with his visionary approach to customer experience.
His latest book, A Diamond in the Rough, was recommended by Forbes as the number one must-read business book for 2024. Steven believes in combining common sense, new technologies, an empathetic human touch, long-term vision, and social responsibility to win the hearts and business of customers time and time again. He draws inspiration from visiting companies worldwide and is the co-founder of Nexxworks, an inspiration agency that organizes global inspiration tours to help executives enhance their customer experience strategies. Additionally,
Steven is an investor in customer experience-focused companies such as Hello Customer and IO Digital. He complements his entrepreneurial activities with his work as a part-time marketing professor at Vlerick Business School and as a guest speaker at London Business School.
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You can book Steven Van Belleghem through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Steven's current availability, speaking fees and any specific requirements for your event.
Steven Van Belleghem's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Steven tailored to your event.
Steven Van Belleghem speaks on Artificial Intelligence, Customer Experience, Digital, Digital Trends, Future & Technology. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Steven to align the content with your delegates and goals.
London Speaker Bureau can book Steven Van Belleghem for events worldwide, subject to Steven's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.
Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Steven Van Belleghem is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).
Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Steven can accommodate.
London Speaker Bureau will brief Steven Van Belleghem on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Steven can offer.
Steven Van Belleghem delivers keynotes in English. This profile may not list every language available; ask London Speaker Bureau to confirm. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.
Steven Van Belleghem's areas of expertise include Artificial Intelligence, Customer Experience, Digital, Digital Trends, Future & Technology. To get a clear sense of Steven's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.
Steven Van Belleghem can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Artificial Intelligence, Customer Experience, Digital, Digital Trends, Future & Technology is relevant. Details of Steven's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.
Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Steven Van Belleghem is able to offer alongside or instead of a keynote.
We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Steven Van Belleghem, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Steven's current availability for your dates.