Keynote SpeakerHamish Taylor

Renowned Expert on Leadership, Innovation and Branding

With a CV that the Times described as “takes some beating”, Hamish Taylor is an award winning CEO and now an inspirational speaker whose career has taken him from International consumer goods giant Procter and Gamble, consultancy firm Price Waterhouse and British Airways to become CEO of the channel tunnel... Read more

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Hamish Taylor - Global Business Speaker
CBRE Hamish Taylor Breaking through normality to create Innovative Solutions
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Popular Talks by Hamish Taylor

The Customer Promise

Lessons in putting the customer at the heart of all activities within your organisation (or department). Changing the way you understand your customers (both internal and external) brings new insights that enable you create a Customer Promise – a change in the definition of the business (or individual role) to…

Lessons in putting the customer at the heart of all activities within your organisation (or department).

Changing the way you understand your customers (both internal and external) brings new insights that enable you create a Customer Promise – a change in the definition of the business (or individual role) to a statement of customer benefit (rather than a description of your expertise). This was the key to both driving innovation and creating a simple leadership tool that unlocked the potential of the whole organisation.
– How concepts such as “soft insights”, “customer expectations, “customer’s customer” and the “blank sheet of paper” approach gave new insights that enable competitive advantage.
– How the Customer Promise provides a simple leadership tool that places the customer at the heart of everyone’s work.
– Implications for both Customer engagement and Leadership.
Masterthief

Lessons in driving innovation and change by “stealing” ideas from outside If you want a breakthrough, look outside your current environment! From yacht designers and Disney assisting BA, to rugby referees in Banking risk management, the need to look for stimulus from outside your current environment has been at the…

Lessons in driving innovation and change by “stealing” ideas from outside

If you want a breakthrough, look outside your current environment! From yacht designers and Disney assisting BA, to rugby referees in Banking risk management, the need to look for stimulus from outside your current environment has been at the heart of the approach Hamish has brought to organisations.
– The Customer Promise as your new starting point for innovative masterthief approaches.
– How to steal ideas from the most unlikely of sources that are highly applicable to your challenges.
– How to get the team onside for the new thinking.
Playing Reverse Football

Lessons in making sure you take the organisation with you! The biggest challenge we face is to ensure employee engagement with the change journey. – The Customer Promise as a new simple leadership tool to focus activity. – Setting the right ambition to drive innovative behaviour. – Unlocking the potential…

Lessons in making sure you take the organisation with you!

The biggest challenge we face is to ensure employee engagement with the change journey.
– The Customer Promise as a new simple leadership tool to focus activity.
– Setting the right ambition to drive innovative behaviour.
– Unlocking the potential of the whole organisation (and, as leaders, learning when to let go)
– Great communication is, of course important, but other lessons learned include the “Power of Ambition”, “Ruthless simplicity”, “Champions”, “Customer focused organisational design” and the “Make it Easy” model.

More talks

How can we drive more innovation in all aspects of our business and/or be more effective in the way we manage change?
How, as leaders, can we step change our individual and team performance
How can my team organisation or Brand really put the customer at the centre of all that we do?
Marketing and Branding
Service Excellence
Leadership

Biography

In all cases, he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things – so much so that his advice and assistance is now sought by organisations all over the world in many different industries. The Inspired Leaders Network gave him the title “Masterthief” based on his record of transferring ideas between sectors.

Hamish’s energetic, thought provoking and humorous keynotes are based on a rare combination of real stories and a fantastic ability to inspire audiences with tailored advice and practical tools. Regularly featured in broadcast media, today Hamish acts as an advisor to some of the world’s largest companies (and even Governments) assisting with specific innovation projects, customer focus and/or people leadership.

Hamish’s keynotes will demonstrate the major breakthroughs that can be achieved by changing your approach. Three keynote topics are illustrated below, however Hamish’s message can be tailored to a variety of topics and levels within an organisation

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What clients say about Hamish Taylor

"Thank you! Hamish is brilliant and had the audience completely engaged with his presentation." Crowe Global

How to book Hamish Taylor as a keynote speaker

How do I book Hamish Taylor for a keynote speech?

You can book Hamish Taylor through London Speaker Bureau by submitting the enquiry form on this page or calling our team. One of our consultants will respond promptly with Hamish's current availability, speaking fees and any specific requirements for your event.

What are Hamish Taylor's speaking fees?

Hamish Taylor's speaking fees depend on the event format (in-person or virtual), the location, the length of the engagement and the level of customisation required. Please contact London Speaker Bureau for an up-to-date fee quote for Hamish tailored to your event.

What topics does Hamish Taylor speak about?

Hamish Taylor speaks on Business & Management, Customer Experience, Leadership, Leadership & Motivation, Performance. Talks can be shaped around your audience, industry and strategic objectives - share your event brief with London Speaker Bureau and we will work with Hamish to align the content with your delegates and goals.

Is Hamish Taylor available for international events?

London Speaker Bureau can book Hamish Taylor for events worldwide, subject to Hamish's schedule. Please send us your event date, location and format and we will confirm availability and handle travel and logistics on your behalf.

Does Hamish Taylor deliver virtual or online keynotes?

Virtual and hybrid keynotes are now a standard part of the speaking industry. Please contact London Speaker Bureau to confirm whether Hamish Taylor is available to deliver a virtual session for your event and on which platform (Zoom, Microsoft Teams, a bespoke studio or your own).

How long is a typical keynote by Hamish Taylor?

Most keynote speeches run between 45 and 60 minutes, often followed by a 15-30 minute Q&A. Other formats - shorter conference slots, panel appearances or longer workshop sessions - may also be possible. Share your agenda with London Speaker Bureau and we will confirm what Hamish can accommodate.

Can Hamish Taylor tailor the keynote to our industry and audience?

London Speaker Bureau will brief Hamish Taylor on your audience profile, sector and objectives so the keynote can be shaped around your event. The level of customisation possible depends on the speaker and the lead time - contact us with your brief and we will confirm what Hamish can offer.

What languages does Hamish Taylor present in?

Hamish Taylor delivers keynotes in English. This profile may not list every language available; ask London Speaker Bureau to confirm. If you require simultaneous interpretation or a multilingual format, please mention this in your enquiry and London Speaker Bureau will arrange it for you.

What makes Hamish Taylor a strong fit as a keynote speaker?

Hamish Taylor's areas of expertise include Business & Management, Customer Experience, Leadership, Leadership & Motivation, Performance. To get a clear sense of Hamish's style, credentials and how they engage an audience, please review the biography, popular talks and any videos or testimonials shown on this page, or request a detailed speaker brief from London Speaker Bureau.

What kind of events can Hamish Taylor speak at?

Hamish Taylor can be booked through London Speaker Bureau for corporate conferences, leadership events, internal team meetings, association gatherings and private client engagements where expertise in Business & Management, Customer Experience, Leadership, Leadership & Motivation, Performance is relevant. Details of Hamish's background and previous engagements are included in the biography above; contact us if you would like a more detailed list of past clients or case studies.

Does Hamish Taylor offer workshops, panels or fireside chats in addition to keynotes?

Beyond keynote speeches, many of the speakers on our roster also take part in workshops, executive masterclasses, panel discussions and fireside chats. Contact London Speaker Bureau with your preferred format and we will confirm what Hamish Taylor is able to offer alongside or instead of a keynote.

How far in advance should we book Hamish Taylor?

We generally recommend enquiring at least three to twelve months in advance to secure your preferred date with Hamish Taylor, particularly during peak conference seasons. Where possible we also accommodate shorter lead times - please contact London Speaker Bureau to check Hamish's current availability for your dates.