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AI has changed how businesses serve customers. It has also changed the customer itself.
AI has changed how businesses serve customers. It has also changed the customer itself.
Modern buyers research differently, compare differently and expect more. Increasingly, they use AI to decide what to buy, who to trust and where to spend their time. They are more informed, and a lot less patient. Loyalty is harder won, and easier lost.
Forrester research has found that customer experience leaders grow revenue several times faster than laggards. The businesses winning today are the ones that have stopped treating customer experience (CX) as a department, and started treating it as a strategy.
London Speaker Bureau represents leading customer experience keynote speakers and advisors, from the executives who have run service cultures at global brands to the thinkers shaping where CX goes next.
Each brings a distinct lens, from consumer psychology to frontline service culture to the technology rewriting the rules. Together, they have advised and led some of the world’s best-known brands, from IKEA and Cirque du Soleil to Disney, Mastercard and John Lewis.
Here are the customer experience keynote speakers every customer-focused leader should have on their radar. Contact us to book one of these sought-after speakers for your next event.
Note from LSB team:
Jesper Brodin led IKEA through Covid, navigating a temporary 75% loss of turnover and coming out the other side with 45% online growth. It was a masterclass in customer-first leadership under real pressure.
Named one of TIME's 100 most influential people in 2024, he spent more than 30 years at IKEA, including eight as CEO of Ingka Group, and shows how to keep customers at the heart of a global business when everything else is changing.
Note from LSB team:
Steven Van Belleghem is one of the most cited voices in global customer experience, helping organisations put the customer at the centre of everything they do.
He is the author of six bestselling books, including one named Forbes' #1 must-read business book.
He has advised brands including Disney, Mastercard, Mercedes and Heineken, and shows leaders how to build customer-centric organisations that stay ahead of rising expectations.
Note from LSB team:
Nancy Rademaker tracks how technology is reshaping customer and employee behaviour, drawing on more than 25 years of experience in IT.
She takes business leaders to innovation hubs such as Silicon Valley and China to see the latest disruptive business models first-hand.
Her keynotes help leaders future-proof their customer experience strategy, finding the sweet spot between high tech and high touch.
Note from LSB team:
Sahar Hashemi co-founded Coffee Republic, the UK's first US-style coffee chain, helping turn a nation of tea drinkers into coffee lovers.
She has since built Buy Women Built into a movement of more than 2,000 women-built businesses.
Her story is proof that customer obsession creates category-defining businesses, and that entrepreneurial energy keeps companies connected to the people they serve.
Note from LSB team:
Jon Lakefish is a branding and marketing leader with more than 20 years of experience, who shows how AI is rewriting customer experience from the ground up, without losing the human touch.
As founder of Lakefish Group, he integrates AI and data-driven insight into marketing strategy, and his hands-on, interactive sessions leave audiences with AI tools they can use immediately.
Note from LSB team:
Over two decades as President and CEO, Daniel Lamarre transformed Cirque du Soleil into one of the most beloved global brands, growing it from five to 23 permanent and touring shows.
He led landmark creative partnerships with The Beatles, James Cameron and Michael Jackson, and is an expert in building a high-equity brand that keeps audiences loyal across cultures.
Note from LSB team:
Ken Hughes is one of the world's leading authorities on consumer behaviour and customer experience, and has been named one of the Top 50 CX Influencers globally.
Drawing on consumer psychology, behavioural economics and digital anthropology, he decodes the psychology behind the customer.
He has worked with brands including Google, Starbucks, IKEA and John Lewis, giving audiences a framework for earning loyalty in a distracted world.
Note from LSB team:
Ron Kaufman is one of the world's leading educators on building service cultures.
He moved to Asia in 1990 to help Singapore Airlines and the Singapore government launch a national service quality training organisation, and his Uplifting Service approach is now used by organisations worldwide.
The author of the New York Times bestseller Uplifting Service, he has been ranked the world's #1 Customer Service Guru by GlobalGurus.
Note from LSB team:
Peter Cross spent eight years in charge of customer experience at the John Lewis Partnership, world-renowned for going the extra mile for millions of loyal customers.
He is one of the few speakers who has actually built and run a service culture at scale.
Today he is Vice President of the Institute of Customer Service, and his bestselling book Start with the Customer (Pearson, 2025) explains how businesses can put customers back at the heart of growth.
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